Relax, all Inovar floors are covered by our direct manufacturer's warranties. You can be assured that our products are manufactured according to international standards and has been subjected to strict quality control procedures before it reaches you. Each warranty covers your floor for the period of that warranty against manufacturing defects, fading, staining and wear through.Please see full warranty details below or download online at a warranty card.

Inovar Floor Warranties cover:-
  • All manufacturing defects
  • Fade Resistant (Conforming to EN13329)
  • Stain Resistant (Conforming to EN13329)
  • Wear Resistant (Conforming to EN13329)

8mm(AC3 23/31)
  • 25 Years Residential
  • 3 Years Light Commercial

12mm(AC5/Class 23/33)
  • Lifetime Residential
  • 10 Years Commercial

Manufacturing Defects In the unlikely event that you discover any defects on the flooring panels upon opening the carton, please DO NOT install them. Kindly return them to your authorised distributor for a replacement or refund. This warranty cannot cover any defective material that has been installed without prior checking.

Fade Resistance Inovar Floor is resistant to fading from exposure to indirect sunlight or normal artificial light conforming to EN13329 test method with exception of natural ageing.

Stain Resistance Inovar Floor is resistant to normal household stains on the decorative surface. Wear ResistanceFor claims on surface wear-through, an area on the floor panel is considered worn-through only if the worn-through area is more that 1 cm²/0.16sq.inch and the decorative layer has been exhausted until the core material is visible. A claim for surface wear-through is unacceptable if the surface wear-through occurs at the edges / joints of the panel. Gloss reduction is not surface wear. This warranty does not cover damages caused by the following situations:-

  • Accidents, abuse or misuse of the floor: e.g. surface damage caused by dropping / dragging sharp / heavy objects.
  • Exposure to extreme temperatures.
  • Installation of product with visible manufacturing defects.
  • The floor was not installed according to the manufacturer’s recommended instructions. The installation instruction is located on the packaging.
  • The correct underlay and/ or vapor barriers have not been used as required for the subfloor in question.
  • The floor was not maintained or used properly according to the recommended usage or maintenance procedures, e.g. floor cleaning with excessive water, industrial solvents, etc.
  • Flooding caused by plumbing failures or natural causes.
  • Fading caused by direct ultra violet radiation from direct sunlight exposure.
  • If expansion joint profile is not used on doorways between rooms or in area greater than 12m in the direction of length of the individual flooring planks & 7m on width direction or off set rooms.
  • Floor is installed in saunas or bathrooms (area prone to excessive water exposure).
  • Trapped water underneath the flooring panels or underlay caused by air condition leakage, etc.
  • Office chairs must be fitted with soft wheels / castors or if nylon castors are being used, use protective mats/ rubber pads underneath the chair.
  • Flooring panels used in places where the traffic exceeds the utility class that is recommended.
  • Surface defects that can only be seen from an angle source of light.
  • Flooring panels damaged during renovations work by others.
  • Gaps after installation – As wood is a living material (inherent hygroscopic properties), gaps can appear on joints between floorboards due to seasonal variation, air conditioning, under-floor heating (electrical system not recommended) or exposure to excessive water.

In the event of a claim, the defect must be reported in writing to the authorised distributor within 14 days of the discovery of the defect. After this time is elapsed, no further complaints will be accepted. A duly dated and stamped invoice & a copy of warranty card must be submitted at that time. Our authorised personnel must be accorded every opportunity to inspect the claimed product in situation. In the case where a claim is accepted, it should be at the discretion of the supplier to either repair the claimed material or offer replacement material of the same quality and design/ colour as far as possible. The product warranty does not cover any labour cost or accessories associated with replacement of damaged material covered by the warranty.Consequential losses and any other costs whatever are not covered by the warranty.Note: The services provided as part of this warranty do not extend the original warranty period. The warranty is of diminishing value in the sense that it takes account of loss of value resulting from use. It is not transferable and will apply to the first buyer only.

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